
With over 18+ years of Experience in Software Development in a variety of business domains, Gomathi brings to the table the expertise and the industry best practices in Project Management.
In my previous blog Chatbots - An Evolving Strategy to Drive Customer Engagement I explained how business development opportunities can be enhanced using mechanized messengers. Innovative strategies in Product Design, Customer Service, Customer Engagement, Product Knowledge has become vital in businesses today. Chatbots is an excellent user interface platform for quality conversations making consumer experience delightful. Chatbots are used across businesses among various industries.
Building chatbots depends on number of factors like experience with programming language, understanding A.I, writing stellar bot conversations, understanding your company's requirement, purpose of deploying chatbot - Customer Service, Customer Engagement or Product design etc.
Drupal is an Enterprise Class Content Management tool and is a preferred backend for many chatbots to manage their content and users. Many existing Drupal Customer portals are also implementing additional Chatbot interfaces to enhance their Engagement with their Customers.
In this blog I will share some approaches of how Chatbots can be built on top of Drupal.
The different component of the Solution:
Architecting the Registration Workflow & User Management
Implementing Content Related Features
In all the above cases the content will reside in Drupal and the middleware will orchestrate the needed data to be presented via chatbot and parsing of inputs from end users.
Implementing Alerts & Notifications
Marketing and Promoting the Bot
Check out some other interesting articles on Chatbots exclusively covering why they have become evolving technology.
PayPal payments and notifications are coming to Facebook Messenger
How travel chatbots work better than travel apps
Bank of America launches AI chatbot Erica — here's what it does
Also Checkout some blogs on Drupal and Chatbots.
White House open sources Facebook Messenger chatbot
Acobot Live Chat Robot & Customer Support Widget built on Drupal